Grievance redressal
We take every complaint seriously. Use the three-step escalation path below — each level acknowledges within 3 working days and works to a 30-day resolution.
Level 1 — Customer support (3 working days)
Write to hello@credbean.com or call +91 98990 20223 (Mon–Sat, 9:00 AM – 7:00 PM IST). We acknowledge every complaint within 3 working days and aim to resolve it within 30 days of receipt. Please quote your application or loan reference number so we can trace your case quickly.
Level 2 — Grievance Redressal Officer
If you are not satisfied with the Level 1 response, escalate to our Grievance Redressal Officer. Name: TO BE CONFIRMED. Designation: TO BE CONFIRMED. Email: TO BE CONFIRMED. Phone: TO BE CONFIRMED. Address: Gurugram, Haryana, India. The officer will acknowledge your escalation within 3 working days and respond within 30 days.
Level 3 — RBI Ombudsman
If your complaint is not resolved within 30 days, or you are not satisfied with the resolution, you may escalate to the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021. Complaints can be filed online through the RBI Complaint Management System at https://cms.rbi.org.in.
Complaints about a lending partner or recovery agent
CredBean is a technology platform and Lending Service Provider — it is not the lender. Complaints about the conduct of a lending partner, its staff, or a recovery agent may also be raised directly with that lending partner through the grievance channel published in your loan agreement and Key Fact Statement. You may raise the same complaint with us in parallel and we will take it up with the partner on your behalf.
What to include in your complaint
Your registered name and mobile number, application or loan reference number, the date of the issue, a short description of what went wrong, and any supporting screenshots or documents. Complete details help us close the matter within the stated turnaround.
Important disclosure
CredBean is a brand of Privena Financial Services Private Limited. CredBean is a technology platform and does not lend on its own account. Loans are offered by RBI-registered lending partners. Interest from 14.5% p.a. reducing balance; processing fee up to 2%. Representative example: ₹75,000 for 18 months at 14.5% p.a. — EMI ₹4,661, total interest ₹8,902. Credit at sole discretion of the lending partner.